Customers from all over the world are very welcome at our online store. However, due to the delivery and customs duty issue, some countries are not yet available for purchase. Please refer to our delivery region list.
We are sorry to tell that we are unable to deliver orders to PO boxes or APO/FPO/DPO addresses.
Shipping costs are calculated automatically at the shopping cart when the destination is selected. All of our orders are shipped through DHL.
Delivery dates may vary based on the region of your order. Orders will normally arrive within 10 business days from the date we receive your payment on PayPal. Please note that the delay of delivery may occur due to procedures of customs clearance, weather, area, traffic or any other unpredictable condition. If you are not in when your parcel arrives, the carrier will contact you to arrange another attempt.
*eCheck: If you choose eCheck as your paying method, it will take an extra 3~5 working day for PayPal to process the payment.
Yes, so we suggest your order is delivered to an address where someone will be available to accept it. If you are not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.
We only accept the payment by PayPal, which better protects your financial info and purchase. We take your security very seriously, therefore your details are safe with us.
If you would like to learn more about PayPal or apply for a PayPal account, please visit https://www.paypal.com/
Please note that the undelivered package would only be held for you for 1 week. If the package has been pending for too long, DHL might ship it back to us. The order will be processed as return items. In this case, a processing fee and both the delivery and the return cost will be deducted from your refund.
All orders are shipped from Taiwan. Please note that custom or import duties may be levied one the package reaches its destination country. The customer is responsible for all such duties. If you have any further question about these charges, please contact the local customs office.
We will send you an email with a link to track your order once the package was shipped out from our studio. Feel free to follow the journey of your parcel.
If you would like to exchange an item for a different one, please return (Return Policy) the original item and place another order for the item you wish to purchase directly.
An order can only be canceled if it does not have an assigned tracking number for shipping. Any order that has been processed and is in transit is not eligible for cancellation. A return/exchange must be requested once the order has arrived.
You can update your unshipped orders (shipping address, the name of the recipient, etc), or if you decide you don’t need an item anymore, please feel free to contact us.
If your order has already been shipped: Since orders in the shipping process cannot be modified, you’ll need to initiate a Return when the item arrives. Further information about our Return Policy please click here.
We are extremely sorry for our mistake. Please let us know as soon as you discover a fault, send us an email to [email protected] with:
- The order number
- Pictures of your faulty item
We’ll get back to you soon and send you a replacement item as quickly as we can.
All genuine JumpFromPaper products are provided with six months warranty that covers defects in materials and workmanship. The 6 months limited warranty period shall commence on the purchase date appearing on your purchase receipt or warranty card.
This warranty does not cover damages that result from accident, misuse, abuse normal wear and tear or theft. Incidental or consequential damages, such as damage to or loss of, the contents of a bag, loss of use of time or similar expenses are not recoverable under this warranty.
Please noted that JumpFromPaper limited warranty details in the official website FAQ sections are subject to change without notice from time to time.
Yes, we do.
PRODUCT PAGE: Take a look at each JumpFromPaper product page. You will find the dimensions of each bags on “Details” part.
DIMENSIONS: For all JumpFromPaper bags, the dimensions are as follows: Length x Width x Height, which is indicated in centimeter.
MATERIAL: Polyester or Tweed and Faux Leather (PU Leather)
CLEANING: Wash with clean water or brush gently with diluted detergent. Machine wash is not recommended.
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.