Q：ARE THE PRODUCTS ORIGINAL?
Yes! All Jump From Paper Products are original and made with high quality material and handmade.
Q: Do you ship to other non-U.S. regions?
A: Thank you for your interest in JFP. Currently, we only support shipping within the contiguous United States. We are working towards expanding our shipping to other countries and regions. Please stay tuned for updates.
Q: How soon can I expect to receive my package?
A: Since we ship directly from the factory, international shipping from China to the United States might take around 7-10 days for delivery.
Q：how to become your distributor or seeking for collaboration opportunities?
A:Thank you for your interest in collaborating with JumpFromPaper or becoming a distributor of our unique brand. We appreciate your enthusiasm and look forward to exploring potential opportunities together.
To initiate the discussion and learn more about your specific interests and requirements, we kindly request you to reach out to our dedicated representative, David Stone. He is our point of contact for collaboration inquiries, and you can contact him directly via email at email@example.com
Q: Can I change the size and/or colour of one or all the items of an order I have already completed?
Of course, when you want to replace the product, please contact customer service in time.
Q: I didn’t receive an order confirmation email
- Make sure to check your spam/junk email folder, as order confirmation emails can sometimes be misclassified.
- Ensure that the email address you provided is correct. Sometimes, due to entering an incorrect email address, the order confirmation email may be sent to the wrong address.
- If you are using email filters or rules, please ensure that the order confirmation email is not being incorrectly categorized or blocked.
- If you are a website administrator, you can also check your website settings and email configurations to ensure that the order confirmation email is being sent correctly.
Q: When will my order be shipped?
Your order will be shipped within the second business day after receipt. We will send you a shipping notification by email with tracking information.If you have any other questions or need assistance with a different topic, feel free to ask!
Q: TO WHICH COUNTRIES ARE THE PRODUCTS SHIPPED?
Thank you for your interest in JFP. Currently, we only support shipping within the contiguous United States.
Q: HOW LONG WILL THE SHIPMENT TAKE?
Since we ship directly from the factory, international shipping from China to the United States might take around 7-10 days for delivery.
Q: Can I change the shipping address of an order I have already placed?
You can change the shipping address within 60 minutes of placing your order by visiting "My Orders" and selecting "Order Details" on the order you want to update. Under the Shipping Address, click “Change” to make your edits. After 60 minutes, if your shipping address contains a minor error or if the item is shipping through a freight carrier, you may need to contact customer service to make the change。
Q: How can I check the status of my shipment?
To see your order status, please provide your order details to firstname.lastname@example.org
Q：What should I do in cases when my parcel is missing, or there are items missing from my order, or item is delivered damaged, or delivery is made to a wrong address?
If you ordered from JumpFromPaper, reach out to us directly to report the issue and request a resolution. Provide us with all relevant information, usincluding order details and any supporting evidence of the problem.
Q：How can I return my order?
To return your order, please follow the steps below:
- Contact our customer service via email as soon as possible to initiate the return process. We will provide you with a satisfactory answer.
- Once your return is approved, you will receive instructions on the return process, including the method of return and any necessary documentation.
- Follow the provided instructions to return the item. This may involve shipping the product back to a designated address or arranging for a pickup.
- After the returned item is received, it will be inspected to ensure it meets the return criteria.
Frequently asked question
Use this text to answer questions in as much detail as possible for your customers.
Q：Is the return free of charge?
If there is a problem with the product, free returns and exchanges will be provided.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at email@example.com