Frequently Asked Questions

Find answers to common questions about our products, services, and policies.

1.Are the products original?
Yes! All JumpFromPaper products are original and made with high quality material and handmade.
2.Do you ship to other non-U.S. regions?
Thank you for your interest in JFP. Yes, we ship to 43 countries. Please refer to the full delivery region list. Please stay tuned for updates.
3.How soon can I expect to receive my package?
Here are the estimated/standard delivery times:
– US Orders: We ship directly from the Los Angeles warehouse, usually taking around 5-10 days for delivery.
– Other Countries/Territories: Estimated delivery is 10-15 days, or up to 30 days if shipped from the APAC region.
4.How to become your distributor or seeking for collaboration opportunities?
Thank you for your interest in collaborating with JumpFromPaper or becoming a distributor of our unique brand. We appreciate your enthusiasm and look forward to exploring potential opportunities together.
To initiate the discussion and learn more about your specific interests and requirements, we kindly request you to reach out to our dedicated representative, Avene Lee. She is our point of contact for collaboration inquiries, and you can contact her directly via email at channelpartners@jumpfrompaper.com
5.I didn’t receive an order confirmation email
Make sure to check your spam/junk email folder, as order confirmation emails can sometimes be misclassified.
Ensure that the email address you provided is correct. Sometimes, due to entering an incorrect email address, the order confirmation email may be sent to the wrong address.
If you are using email filters or rules, please ensure that the order confirmation email is not being incorrectly categorized or blocked.
If you are a website administrator, you can also check your website settings and email configurations to ensure that the order confirmation email is being sent correctly.
6.When will my order be shipped?
Your order will be shipped within the second business day after receipt. We will send you a shipping notification by email with tracking information.If you have any other questions or need assistance with a different topic, feel free to ask!
7.To which countries are the products shipped?

Yes, we ship to 43 countries. Please refer to the full delivery region list.
We ship to 43
countries. Here’s the list of countries we currently ship to:

– Australia

– Austria

– Belgium

– Bulgaria

– Canada

– Croatia
– Denmark

– Estonia

– Finland

– France

– Germany

– Greece

– Hong Kong

– Hungary

– India

– Ireland

– Italy

– Japan

– Latvia

– Lithuania

– Luxembourg

– Malaysia

– Malta

– Mexico

– Netherlands

– New Zealand

– Norway

– Philippines

– Poland

– Portugal

– Romania

– Saudi Arabia

– Singapore

– Slovakia

– Slovenia

– South Korea

– Spain

– Switzerland

– Taiwan

– Thailand

– United Arab Emirates (UAE)

– United Kingdom

– United States

8.Can I change the shipping address of an order I have already placed?
You can change the shipping address within 60 minutes of placing your order by visiting “My Orders” and selecting “Order Details” on the order you want to update. Under the Shipping Address, click “Change” to make your edits. After 60 minutes, if your shipping address contains a minor error or if the item is shipping through a freight carrier, you may need to contact customer service to make the change.
9.How can I check the status of my shipment?
To see your order status, please provide your order details to CustomService@jumpfrompaper.com
10.What should I do in cases when my parcel is missing, or there are items missing from my order, or item is delivered damaged, or delivery is made to a wrong address?
If you ordered from JumpFromPaper, reach out to us directly to report the issue and request a resolution. Provide us with all relevant information, including order details and any supporting evidence of the problem.
11.Can’t find what you’re looking for?

Send us an email to tell us what’s up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at customerservice@jumpfrompaper.com