Delivery

Where does JumpFromPaper deliver to?

JumpFromPaper now delivers to all countries except Russia.

Does JumpFromPaper deliver to PO boxes or APO/ FPO/ DPO?

At this time we are unable to ship to PO boxes or APO/FPO/DPO addresses.

When will my order ship?

Delivery dates may vary based on the region of your order. Orders will normally arrive within 10 business days from the date we receive your payment on PayPal. Please note that the delay of delivery may occur due to procedures of customs clearance, weather, area, traffic or any other unpredictable condition.

If you are not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.

**Please note that the undelivered package would only be held for you for 10 days. If the package has been pending for too long, DHL might ship it back to us. The order will be processed as a return item. In this case, a processing fee and both the delivery and the return cost will be deducted from your refund.

Taxes and Duties

The customs tariff is not included in the shipping fees. Any customs or import duties are levied once the package reaches its destination country. The customer is responsible for all such duties.

How much does shipping cost?

Shipping costs are calculated automatically at the shopping cart when the destination is selected. All of our orders are shipped through DHL. However, if DHL is unable to deliver to your location we will endeavor to use an alternate courier that are able to ship to your location. Please note this may affect delivery time and tracking.

Do I need to sign for my order?

Yes, so we suggest your order is delivered to an address where someone will be available to accept it. If you are not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.

How can I track my order?

Your order will be processed within 2 business days once we receive your payment on PayPal. Tracking is available once the packages are picked up from our studio. You will receive a notification email from DHL with a tracking link for your parcel so you can follow its journey!

Track with DHL Tracking Number

http://www.dhl.com/en.html